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Shipping & Returns

SHIPPING POLICY:

Injector Warehouse prides itself on having the fastest shipping in the business.  If you place your order before 12:00 Noon EST, we will have your order processed and shipped that same day (unless otherwise noted in product description).  All orders placed after 12:00 EST will be processed and shipped within 24 hours.*   

We offer a variety of shipping options to fit any need.  Free ground shipping is offered storewide for any order over $50 (average order arrives within 3-5 days).  If you need your order faster, we also offer a full range of UPS shipping options including: 

  • UPS Next Day Air
  • UPS 2nd Day Air
  • UPS 3 Day Select

Please feel free to Contact Us if you have any questions about our shipping policy.

DEFECTIVE RETURN POLICY:

ALL PRODUCTS ARE WARRANTED TO BE FREE FROM DEFECTS IN MATERIAL OR WORKMANSHIP.

If you would like to return an item for credit as defective, the following should be noted:

  • There is no limit on hours or mileage
  • Diesel parts are warranted for 12 months
  • Gas injectors are warranted for 24 months
  • Rack and pinions are warranted for 12 months

Parts will be tested and, when confirmed to be defective, credit will be issued

NEW RETURN POLICY:

All new parts which are returned, unused, are subject to a 15% restocking fee, except if the incorrect part was shipped.

CORE RETURN POLICY:

All orders requiring a core return include a prepaid shipping label for hassle free core returns! All you have to do is place your core securely in the box and place your included label on the box and you are all set!

If you would like to process a return core, the following should be noted:

  • All fluids must be drained from the core.
  • The core must be securely wrapped in plastic and sealed.
  • Cores must be returned in the packaging in which your order was shipped.
  • We will only accept cores for the same model year and part#.

THE FOLLOWING ARE NOT ACCEPTABLE FOR RETURN CORES:

  • Bent or missing parts
  • Bent or broken core
  • Disassembled core
  • Missing parts
  • Damaged threads
  • Rust beyond a reasonable limit determined by our inspection department
  • Fire damage

Cores not meeting the above criteria will receive no core credit and will be scrapped.

All cores must be received within (30) days or your purchase or you will be charged the full core fee as noted in the product description.  If you are approaching your deadline and need more time, please contact us directly at 877.273.0021.  Late core returns are handled on a case by case basis.  

 

* A small number of our products cannot be processed within 24 hours.  All products that take longer than 24 hours to process and ship will be marked as such within the product description.  These products will clearly list how long the processing time will be.